ITIL Courses

Overview

" Leading computer maker Dell has just requested 1000 sets of ITIL books for its staff. Microsoft now has 3000 ITIL-trained staff around the world, and the local BMC operation won't let any staffer outside its doors without completing the basic training course,
Gartner's Bittinger predicts a worldwide adoption of ITIL "not because it is perfect but because it is the best we have"

ITIL Courses

ITIL - Now's the time to explore your ITIL Options

• ITIL Fundamentals Foundation Certificate training - a 3 day course that will provide a strong overview of ITIL and prepare students for the Foundation Certificate in IT Service Management exam, which is a pre-requisite for any higher level certification in ITIL.
  Price: $1720 + GST
• ITIL Overview training - executive summary level ITIL that is typically either full day. Ideal for groups/organisations keen to learn about ITIL at a high level or for those who are already in the process of implementing ITIL but would like to help staff understand the principles of ITIL and hence the benefits of implementing it. ITIL Overview training is delivered in a closed and public course format.
  Price: $495 + GST for whole day.
  

Fundamentals Foundation Certificate

Learn about the international ststandard for IT Service Management (ITSM) and earn an internationally recognised ITIL Foundation Certificate in 3 days!This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL training teaches essentials of IT Infrastructure Library (ITIL) and helps you understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.

Skills Gained:

After completing this ITIL training course, students will understand how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver this service. This includes activities such as Change Management, Availability Management and Root Cause Analysis.

Key Topics:

• An introduction to ITIL - its history, philosophy and key players.
• Process theory and development.
• The goal, activities and any specific terminology relating to the following processes and functions: Configuration Management, Incident Mangement, Problem Management, Change management, Release Management, Service Desk, Service Level Management, Financial Management, Availability Management, Capacity Management, Security Management, and IT Service Continuity Management.
• The technology implications of ITIL, and selecting appropriate software.
• Advice, recommendations and discussion on how to make use of ITIL and how to apply it in an organisation.

Target Audience:

The primary audiences for this course are: All levels of personnel within an IT Service Delivery Organisation. It also benefits internal account managers who interact between the business and IT. These people may hold positions such as: IT Manager, Support team leader, Service Desk supervisor, Change Manager, Service Level Manager, Operations Manager, or Account Manager.Specific benefits will be derived by IT Managers, Support team leaders, Service Desk supervisors, Change Managers, Service Level Managers, Operations Managers, and Problem Managers.

Prerequisites:

There are no pre-requisites for this ITIL training course, however it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a pre-requisite for the Managers Certificate in IT Service Management.

For more information, contact our sales consultants on 1300 78 78 01 ( free phone number ) or Contact Us.